We use rigorous security measures and technology to protect your personal information. But there are steps you can take to safeguard your personal and financial information – whether you’re in Canada, the U.S. or travelling the world.
If you’re banking online, at the ATM, using a credit card or cash, there are some things you can do to protect your information and your identity.
The safety of your personal financial information couldn’t be more important. Keep in mind that when you shop online or use email or even social media, you could be vulnerable to identity theft and fraud. To make sure you’re not exposing yourself to unnecessary risk, be sure to:
Review our FAQ about online safety for more information.
Keep the following tips in mind when banking at any ATM.
Whether you’re shopping online from home or on the road, there are some steps you can take so you don’t become a victim of credit card fraud.
Review our FAQ for more tips to avoid credit card fraud.
Here are some valuable tips to help you protect your good name, especially while you’re in the U.S.
Review our FAQ for more tips to protect against identify theft.
Your security is a top priority for us. Learn about the safeguards and processes we have in place to keep your money safe.
We diligently work to maintain our online security to the highest possible standards. Controls that we use across our online infrastructure include:
We believe that working together is the best way to safeguard against financial fraud. We have a team of dedicated fraud experts working 24/7 to prevent, detect and investigate fraud and we work closely with industry associations, government and law enforcement. We invest in emerging and new technologies and maintain rigorous security procedures to ensure that you can enjoy doing business with us in a safe and secure environment.
If you’ve become a victim of fraud or theft, we have state-of-the-art services to help you report the issue and restore your accounts and good name.
At RBC Bank, our team of fraud experts works 24/7 to prevent, detect, and investigate fraud. If you suspect you’ve become a victim of identity theft or fraudulent account activity, it’s important to act quickly.
Review our FAQ for a complete list of steps to take if you need to report fraudulent activity.
If you hold an RBC Premium Checking account, Deluxe Provent® Identity Theft Restoration Services are included at no additional charge. This service gives you guidance and assistance in restoring your good name, should you become a victim of fraud. If your identity or personal information is stolen, Deluxe immediately connects you with an expert resolution specialist ready to work hand-in-hand with you to:
Once the identity theft has been reported, we’ll monitor and update your case weekly until all fraudulent activity has been removed from your credit report. If we determine that the circumstances of your case put you at a higher risk of further identity theft events, we’ll put preventive measures in place – all at no charge to you.
If you think a transaction has been posted to your account in error, call us at 1-800-769-2553 to begin an investigation.
Keep in mind, there are time limits to report transaction errors:
The Bank considers the notice of a remittance transfer error timely if it is received orally or in writing within 180 days after the disclosed date of availability of the remittance transfer. When a notice of a remittance transfer error is based on documentation, additional information or clarification that the customer previously requested, the customer’s notice of error is timely if received by the Bank the later of 180 days after the disclosed date of availability of the remittance transfer or 60 days after the Bank sent the documentation, information or clarification that had been requested.
To learn what U.S. consumer protection laws cover electronic transactions, read our FAQ.