RBC Bank Corporate Profile

About RBC Bank

RBC Bank is a wholly-owned subsidiary of the Royal Bank of Canada (RBC) that provides direct banking services to RBC consumer clients with U.S. banking needs, including Canadians living, vacationing or working in the U.S. and U.S. Wealth Management clients, across all 50 states.

Our management team and operational support is primarily in Raleigh, N.C.

RBC Companies

A Unique Banking Solution

RBC Bank’s cross-border program is a unique banking package that allows clients to seamlessly manage finances on both sides of the border. The program, known as RBC Access USA^®, offers a full-suite of everyday U.S. banking solutions such as:

• Preferred & Royal Embassy checking
• Money Market savings
• Free RBC Bank Visa* Debit Card
• Free checks
• Free traveler's checks
• No-Fee Visa* Platinum Credit card with RBC Rewards
• Foreign exchange
• U.S Remote Deposit
• eStatements

We then combine those services with an integrated on-line banking capability where clients use a single sign-on to access and manage both their RBC Bank and RBC Royal Bank accounts. This exclusive capability enables dual currency transfer of funds between U.S. and Canadian accounts, funds transfer between RBC Bank and other U.S.-based financial institutions, real time balance updates, and bill pay in either country.

RBC Bank provides clients with a unique understanding of Canadian culture and the specific opportunities and challenges they face while living, vacationing or working between two countries. And by doing so, we're able to deliver the most relevant information and guidance, strategic professional partnerships and tailored customer service to accommodate and simplify all our clients' U.S. financial dealings.

Access & Support

RBC Bank provides cross-border clients with a level of access and support unparalleled in today’s marketplace, demonstrated by the ease with which they can manage their day-to-day banking across borders and currencies, while maintaining the security and familiarity of working with Canada’s largest financial institution. RBC Bank serves clients across the nation through a variety of channels including:

• 24/7 telephone banking; fully staffed with dedicated, bi-lingual Customer Service Representatives and multi-lingual translation support.
• Online Banking & Bill Pay with single sign-on and secure email client service
• A vast no-fee ATM network; including more than 7,100 PNC Bank ATMs^†
• Mail
• U.S. Remote Deposit

Quick Facts

• Consolidated Assets: $2.7 billion in assets / $2.5 billion in deposits
• Employees: Approximately 100
• Clients: Approximately 160,000
• Headquarters: Atlanta, GA, with Raleigh, NC operations
• Footprint: National
• Products: RBC Access USA, Checking, Savings, Money Market, Debit / Credit Cards, CDs, Mortgage servicing, Unsecured Loans
• Banking Channels: Online, ATM, 24/7 dedicated bilingual live agent and automated banking, in-market relationship managers

^†As of March 2, 2012. PNC Bank, National Association, Member FDIC ©2012 The PNC Financial Services Group, Inc. All rights reserved.

*RBC Bank is a licensee of the trademark.