Customer Service

We're here to help

Call us at 1-800 ROYAL 5-3 (1-800-769-2553).

Whether you’re getting started with a new account or have questions on your existing RBC Bank accounts, our dedicated, bilingual RBC Bank Advisors are ready to help. What’s more, our advisors have access to translators for languages other than English and French. So you can be assured we’ll understand what you need to know and clearly communicate the answer. 

Send us a message.

If you are an existing client …

… and you have access to RBC Bank Online Banking, simply sign in and send us a secure message.

Sign in to Online Banking and send us a secure message. 

If you are not an existing client …

… or if you do not have access to RBC Bank Online Banking, please use the form below to send us a message. We will respond within two business days (excluding weekends and U.S. legal holidays).

Please do not include confidential information such as passwords, bank account numbers, credit card numbers, or other account details on this form as this is not a secure channel. Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via the RBC Bank Online Banking message center, or contact us by phone at 1-800 ROYAL 5-3 (1-800-769-2553).

Contact us form

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RBC Bank will never ask you to provide, confirm, or verify personal, login, or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC Bank, please forward it to and then delete it. For more information please visit Email and Website Fraud.